Provide Feedback

It is important to us that our level of care and service meets your expectations and is in accordance with our values of Compassion, Justice, Integrity and Excellence.

We encourage you to tell us about any aspect of your care, treatment or stay. We encourage you to provide your feedback, as it will assist us improve our service. We want to address any concerns as soon as possible.

How to provide feedback

You may provide feedback by completing the online form below. We ask that you please provide as many details as possible, when providing feedback. This includes providing details such as:

  • the ward or department relating to your feedback
  • a description of your experience
  • an indication as to whether you would like us to get in touch with you to discuss your feedback in more detail.

Our Patient Experience Manager

You may contact our Person Centred Care Manager, who will address your feedback:

Patient Experience Manager
Phone: 3240 1129
Email: svphb.patientexperience@svha.org.au 

Health Ombudsman

While we are keen to address any feedback locally, you may also seek assistance from the Office of the Health Ombudsman:

Office of the Health Ombudsman
Phone: 133 646 
Email: info@oho.qld.gov.au

Contact us

Provide your feedback by providing your details below.

 

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