We offer telehealth services  in the following areas:

  • Geriatrics
  • Neurosciences
  • Pain Management
  • Palliative Care
  • Pyschogeriatrics
  • Rehabilitation

These in-demand services are bulk billable and, when delivered to the GP and their patient together, reaffirm the GP’s central role in the coordination of patient care, while providing opportunities for learning and development.


Patient information

What is telehealth?

Telehealth is a way of talking to and seeing health specialists, from all around Queensland, without the need to travel too far from home.

Telehealth can help people who need follow-up care and other specialist healthcare.  No additional charges apply for telehealth appointments and in most cases the specialist appointment is bulk billed.

Telehealth appointments can take place at your doctor’s office or at your home from your personal computer if you have a web camera and an appropriate internet connection.

How is this possible?

A web camera is used to transfer your picture to the health professional who will be assisting you with your healthcare.  You will be able to see and hear the health professional through a monitor.

You will be in a private room by yourself or with people you choose to be with you.  These people may include your own doctor or other health professionals, a family member, a carer, or others you feel will support or help you.

You will be talking to the health professional on the screen.  They will also be sitting in a private room which no one can see into.  You will be informed if anyone else is in the room with them and you can tell the health professional if you don’t want other people in the room.

How secure and private is telehealth?

Your information and any conversations will be private and confidential, exactly as they would be if you were having an appointment in person.

We are required by law to keep your health information confidential and private.

Our staff are committed to treating you with respect, compassion and dignity whether you are being cared for in person, or via telehealth.

What happens in a telehealth consultation?

When you arrive for your telehealth appointment, your doctor or nurse will show you into a private room where the telehealth equipment is set up.

If the appointment is being conducted from your home, you will be sent email instructions on how to setup your computer and what to do at the time of your appointment.

You will be seated in front of a camera and shown how it works.  You will be able to see yourself, and the health professional you are having your consultation with, on the screen.

They will ask you questions and you will be able to talk to them just as if you were talking to them in person.

If you need to be examined, your doctor or nurse will carry out the examination.

You are permitted to have someone in the room with you throughout the telehealth consultation.

What can you expect as a telehealth patient?

You can expect to:

  • receive care in person if you do not wish to have a telehealth appointment
  • be treated with respect, compassion and dignity if you refuse a telehealth appointment
  • have a carer, friend, family member or guardian with you at the appointment
  • always be introduced to everyone in the telehealth appointment and have the right to decide whether you want them involved
  • end the appointment at any time and ask for an appointment in person
  • receive the equivalent standard of care that you would in an in-person appointment
  • receive healthcare that respects your privacy and confidentiality
  • receive care from healthcare providers who are educated and trained to use the telehealth equipment and to conduct telehealth appointments

GP information

We use video conferencing technologies to connect patients with our specialists.  The service provides general practitioners with opportunities to improve the continuum of care through participation in specialist consultations. Regardless of your telehealth experience, our staff are available to assist you with integrating telehealth in to your practice, allowing you to connect with our specialists.

What is a telehealth consultation?

Medicare defines a telehealth consultation as a consultation between a patient, aided by their general practitioner (or a representative) and a remote specialist, conducted via videoconference.  Telehealth consultations help reaffirm the GP’s central role in the coordination of patient care and provide opportunities for learning and development.

Desktop computers, laptops or dedicated videoconferencing equipment can be used to connect GPs and their patients to remote specialists.  This is achieved using broadband internet and mobile broadband technologies with the aid of webcams and, in many cases, freely available software.

Who can participate in a telehealth consultation?

Clinical services can be provided at the patient-end of a video consultation by any medical practitioner, participating midwife or participating nurse practitioner who has a Medicare provider number linked to an eligible patient location.  In addition, a practice nurse or Aboriginal health worker can provide a patient-end service ‘for and on behalf of a medical practitioner’ to a patient.

Medical practitioners can claim 23 MBS Items at the patient-end of a specialist consultation when conducted via telehealth.  These items are to reimburse clinicians for their time and effort and to acknowledge their central role in the care of the patient.  We recommend obtaining up-to-date information on benefit amounts directly from MBS Online.

Our staff are available to support GPs implement telehealth consultations that complement their current practices.  


Contact us by calling tel: 07 3240 1387 or by filling in the form below:

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